Refunds and Return Policy

Introduction

At Monegon LLC, we are dedicated to providing high-quality digital software and interface design services. If for any reason you are not fully satisfied with our products or services, we are here to help. Please read our Refunds and Return Policy to understand your rights and how we handle returns and refunds.

Eligibility for Refunds

1. Digital Software

   • Refunds for digital software are only available if the software is found to be defective or not functioning as described.
   • Refund requests must be made within 30 days of the purchase date.
   • To initiate a refund, please contact our support team with detailed information about the issue you are experiencing.

2. Interface Design Services

   • Refunds for interface design services are only available if the final delivered design significantly deviates from the agreed-upon specifications or project scope.
   • Refund requests for design services must be made within 30 days of the final delivery date.
   • If you are not satisfied with the design, please contact our support team to discuss your concerns and potential resolutions.

Non-Refundable Items

• Custom software solutions once delivered and accepted by the client.
• Services that have been fully rendered and approved by the client.
• Partial project completions or milestones already accepted by the client.

Process for Refunds

1. Contact Us

   • To request a refund, please contact us at contact@monegonllc.com with your order details and a description of the issue.

2. Evaluation

   • Our team will review your request and evaluate the issue. We may request additional information or documentation to process your refund.

3. Resolution

   • If your refund request is approved, we will process the refund to your original method of payment within a certain number of days.

Changes to This Policy

We may update our Refunds and Return Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about our Refunds and Return Policy, please contact us at support@monegon.com.